This Privacy Policy explains how Zerobase Limited ("Zerobase", "we", "us", or "our") collects, uses, stores, discloses, and protects personal information in connection with our websites, applications, startup programs, cohorts, events, Silicon Valley Camps, founder communities, mentoring, investor introductions, content, marketing, and other services.
By using our websites, applying to a Zerobase program, registering for an event, making a payment, participating in our programs, communicating with us, or otherwise providing personal information to us, you acknowledge the practices described in this Privacy Policy.
This Privacy Policy is intended to operate together with any program-specific terms, consent forms, event notices, payment terms, or other agreements provided by Zerobase.
1. Who We Are
Zerobase Limited operates startup education, founder programs, accelerator-style programs, events, founder communities, Silicon Valley programs, mentoring, networking, content, and related services.
For the purposes of applicable privacy laws, Zerobase Limited is generally responsible for determining how and why personal information collected through Zerobase is processed.
Company: Zerobase Limited
Country of Registration: New Zealand
Website: https://www.zerobasekorea.com
Privacy Contact: hello@zerobase.ca
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
- Zerobase websites;
- application forms;
- program registration forms;
- event registration pages;
- payment pages;
- surveys;
- interviews;
- founder onboarding;
- Silicon Valley Camp registrations;
- mentoring sessions;
- office hours;
- community platforms;
- email communications;
- KakaoTalk, Slack, Discord, WhatsApp, or other community channels operated by Zerobase;
- social media;
- in-person events;
- online events;
- video calls;
- photographs and recordings;
- investor, mentor, partner, and founder introductions;
- newsletters;
- marketing campaigns;
- customer support;
- alumni programs; and
- other interactions with Zerobase.
This Policy does not necessarily apply to third-party websites, platforms, or services that maintain their own privacy policies.
3. What Personal Information We Collect
The types of personal information we collect depend on how you interact with Zerobase.
3.1 Identity Information
We may collect:
- full name;
- preferred name;
- date of birth or age where relevant;
- nationality;
- country of residence;
- profile photograph;
- social media profile;
- founder biography;
- job title;
- professional background; and
- company affiliation.
3.2 Contact Information
We may collect:
- email address;
- telephone number;
- mailing address;
- city;
- country;
- KakaoTalk ID;
- Slack username;
- Discord username;
- WhatsApp details;
- Telegram details;
- LinkedIn profile;
- X/Twitter profile;
- Instagram profile; and
- other communication information.
3.3 Startup and Professional Information
Where you apply to or participate in Zerobase, we may collect information relating to you and your company, including:
- company name;
- startup name;
- company website;
- product description;
- startup stage;
- pitch deck;
- product links;
- demo links;
- revenue;
- fundraising history;
- fundraising plans;
- customer information you choose to provide;
- traction;
- user metrics;
- team information;
- founder history;
- employment history;
- education;
- previous startups;
- accelerator participation;
- investor information;
- funding status;
- company incorporation information;
- target markets;
- business model;
- founder ownership information;
- product roadmap;
- fundraising materials;
- application responses; and
- other information supplied during the application or program.
3.4 Application and Selection Information
When you apply to Zerobase, we may collect:
- application answers;
- interview notes;
- internal evaluation notes;
- selection status;
- reviewer comments;
- mentor recommendations;
- referrals;
- assessment records;
- application history;
- previous Zerobase participation; and
- correspondence relating to your application.
3.5 Payment and Transaction Information
When you purchase a Zerobase product or service, we may collect:
- billing name;
- billing address;
- transaction amount;
- payment date;
- payment status;
- invoice information;
- bank transfer details;
- partial account information;
- transaction reference;
- installment status;
- outstanding balance;
- payment history;
- refund history; and
- related payment correspondence.
Payment card details may be collected and processed directly by third-party payment processors rather than stored directly by Zerobase.
We generally do not intentionally store full payment-card numbers or security codes unless technically necessary and lawfully permitted.
4. Information About Program Participation
During a Zerobase program, we may collect information including:
- attendance;
- assignments;
- progress updates;
- founder milestones;
- participation history;
- office-hour bookings;
- mentor notes;
- feedback;
- program communications;
- submissions;
- Demo Day participation;
- introductions requested;
- introductions made;
- investor feedback;
- founder feedback;
- community activity; and
- program outcomes.
We may use this information to operate the program, support founders, assess program effectiveness, improve Zerobase, and determine eligibility for future opportunities.
5. Event and Travel Information
For events and Silicon Valley Camps, we may collect:
- event registration details;
- preferred sessions;
- arrival dates;
- departure dates;
- accommodation information voluntarily supplied to us;
- dietary requirements;
- emergency contact details;
- travel status;
- transportation requirements;
- flight timing voluntarily provided;
- visa status where relevant;
- passport-related information where genuinely necessary;
- attendance history; and
- special logistical requirements.
We will seek to collect only information reasonably necessary for running the relevant activity.
6. Photos, Videos and Recordings
Zerobase programs and events may involve photography, filming, audio recording, livestreaming, or other media production.
Depending on the event and applicable law, we may collect:
- photographs;
- video recordings;
- audio recordings;
- interview footage;
- testimonials;
- presentation recordings;
- event footage; and
- images or recordings from online sessions.
Such content may be used for:
- program documentation;
- educational content;
- Zerobase social media;
- websites;
- newsletters;
- promotional videos;
- founder profiles;
- press;
- event recaps;
- community content;
- presentations;
- advertising; and
- other legitimate Zerobase communications.
Where separate consent is legally required, Zerobase will seek that consent.
Where practical, participants may contact Zerobase before an event if they have concerns about appearing in promotional content.
7. Communications
We may collect information when you communicate with us through:
- email;
- website forms;
- KakaoTalk;
- Slack;
- Discord;
- WhatsApp;
- social media;
- Zoom;
- Google Meet;
- telephone;
- SMS;
- event platforms; or
- other communication systems.
This can include the content of messages, attachments, timestamps, sender details, and communication history.
8. Automatically Collected Information
When you use our websites or digital services, certain technical information may be collected automatically, including:
- IP address;
- browser type;
- device type;
- operating system;
- approximate location derived from IP;
- referring webpage;
- pages visited;
- time spent on pages;
- interaction data;
- cookie identifiers;
- analytics identifiers;
- clickstream data;
- session information;
- advertising identifiers; and
- technical logs.
We may use this information for analytics, security, website performance, troubleshooting, advertising, and service improvement.
9. Cookies and Similar Technologies
Zerobase may use cookies, pixels, tags, analytics tools, and similar technologies.
These may be used to:
- keep websites functioning;
- remember preferences;
- understand website traffic;
- measure marketing performance;
- understand how users discover Zerobase;
- improve conversion rates;
- prevent fraud;
- monitor website security;
- personalize communications; and
- conduct advertising.
Depending on applicable law, we may provide a cookie notice or obtain consent before using certain non-essential technologies.
Users can also control cookies through browser settings, though disabling certain cookies may affect website functionality.
10. Information From Third Parties
We may sometimes receive personal information from third parties, including:
- founders;
- alumni;
- mentors;
- investors;
- accelerators;
- partners;
- universities;
- government organizations;
- event partners;
- referral partners;
- publicly available websites;
- LinkedIn;
- company websites;
- social media;
- professional databases; and
- other legitimate sources.
For example, someone may refer a founder to Zerobase or recommend a founder for a program.
Where applicable law requires it, Zerobase will take reasonable steps to notify individuals when personal information has been collected indirectly.
New Zealand's Privacy Act includes requirements dealing with notice obligations when personal information is collected from someone other than the individual concerned.